The terms on which we provide our services and you use our website and app.
These terms and conditions apply when you use our services, website or app. In these terms, “we”, “us” and “our” mean Cheshire Dry Cleaners Ltd, trading as The Dry Cleaning Co. (VAT 485 5795 28), of 13 Shaw's Road, Altrincham, WA14 1QU. By placing an order with us — in store, online or through our app — you agree to these terms. If you do not agree, please do not use our services.
We may update these terms from time to time. The version published on our website at the time you place an order is the version that applies to that order.
We provide dry cleaning, laundry, alterations, specialist garment care and related home services. Descriptions of our services on our website and app are for general information; the exact service carried out is the one recorded on your order.
Prices are as shown in store, on our website or in our app at the time you place your order, and include VAT where applicable. Prices for some items can only be confirmed once we have inspected the item, and specialist or heavily soiled items may be quoted separately. We may update our prices at any time, but changes do not affect orders already placed.
Payment is due on collection unless agreed otherwise, or at the time of booking for online and app orders. Business and account customers are invoiced in line with their agreed terms.
Please keep your receipt or order reference — we may ask for it when you collect. Turnaround times are estimates and may vary at busy periods or for specialist work. We will contact you if an item needs longer than expected.
We will hold cleaned items for collection for a reasonable period. Items left uncollected for more than 90 days may, after we have tried to contact you, be treated as abandoned and donated or disposed of, without further liability to you.
Where we offer pickup and delivery, it is available within our published service areas and may be subject to a minimum order value and available time slots. You are responsible for making items available at the agreed time and for providing safe access. If we cannot collect or deliver because no one is available or access is not possible, we may need to rearrange and a further charge may apply.
We take great care of every item and clean in accordance with the manufacturer's care label where one is present. Where a care label is missing, incorrect or ambiguous, or where you ask us to clean an item against our advice or at your own risk, we clean using our best professional judgement but cannot accept liability for a result that could not reasonably have been avoided.
We are not liable for:
If an item is lost or damaged through our fault, our liability is limited to fair compensation based on the item's value taking into account its age, condition and reasonable expected lifespan (not its original purchase price). Please check your items on collection and tell us of any concern within 48 hours of collection so we can put it right quickly. If we've missed a stain, bring the item back within 48 hours and we'll re-clean it free of charge. Nothing in these terms limits any liability that cannot be limited under law, including your statutory rights under the Consumer Rights Act 2015.
The loyalty programme is offered at our discretion. Eligibility, reward levels, point thresholds and reward values are set by us and may take into account factors such as your account type, order history and status — so they can differ between customers and change over time. We may vary, pause or withdraw the programme, or any individual's participation, at any time, and may adjust or expire points and rewards to correct errors or prevent misuse.
Points and reward credit have no cash value, are non-transferable, and can only be redeemed against future in-store services. Points are not earned on business or trade accounts or on special-rate pricing. Once claimed, reward credit must be used within 3 months. We may withhold or reverse rewards where we reasonably suspect fraud, abuse or gaming of the programme.
Referral rewards apply when a genuinely new customer places a first qualifying order using your referral, subject to any minimum order value stated at the time. Referral credit has no cash value and is non-transferable. We may change or withdraw referral rewards, and may withhold them where we reasonably suspect they are not genuine or are being abused.
Store credit and reward credit can be used against future orders with us. Credit has no cash value, is non-transferable and is not exchangeable for cash. We keep a record of your balance; if you believe it is incorrect, please contact us.
If you need to change or cancel an order, please contact us as soon as possible. Where work has not yet started we will usually be able to cancel or amend it. Once cleaning or alteration work has begun it may not be possible to cancel. If something is not right with our service, please tell us and we will do our best to put it right; this does not affect your statutory rights.
You agree to use our website and app only for lawful purposes and not to misuse them. We may update, suspend or withdraw features at any time. Account holders are responsible for keeping their login details secure.
We may update these terms from time to time to reflect changes to our services or for legal reasons. The current version is always available on this page.
These terms are governed by the law of England and Wales, and any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these terms, please contact us at info@thedrycleaningco.uk or call 0161 928 0518.
