Privacy Policy

Effective Date: 17 August 2025

The Dry Cleaning Co. (“we,” “our,” “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, or app.

1. Who We Are

Data Controller:
The Dry Cleaning Co.
13 Shaw’s Road, Altrincham, WA14 1QU, United Kingdom
Email: info@thedrycleaningco.uk
Telephone: 0161 928 0518

We are registered in the United Kingdom and provide professional dry cleaning, wet cleaning, laundry, and related services.

2. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: name, title.

• Contact Data: address, email, telephone number.

• Order Data: details of services booked, transaction history, payment method (note: we do not store card details – these are processed securely by our payment provider).

• Technical Data: IP address, browser type, cookies, and similar technologies when you use our website.

• Communications Data: correspondence via email, phone, or contact forms.

3. How We Use Your Data

We process your personal data under the following lawful bases:

• Contract: to provide the services you order (e.g., cleaning, collection/delivery, booking confirmation).

• Legal Obligation: to comply with UK tax, accounting, and consumer protection laws.

• Legitimate Interests: to improve our services, manage customer relationships, and secure our business.

• Consent: for direct marketing communications (where required). 

4. Data Retention

We keep your personal data only as long as necessary:

• Customer and transaction records: 6 years (for legal and tax obligations).

• Marketing data: until you withdraw consent or unsubscribe.

• Website logs and cookies: as set out in our Cookie Policy.

5. Sharing Your Data

We only share your personal data with:

• Service Providers (e.g., CleanCloud booking system, payment processors, IT hosting, delivery partners) who act as data processors under contract.

• Professional Advisers (e.g., accountants, legal advisers) where necessary.

• Authorities if required by law or to protect legal rights.

We do not sell your personal data to third parties.

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Enable core site functionality (e.g., bookings, forms).

• Improve performance and analytics.

• Provide relevant offers and marketing (with consent where required).

You can manage cookies in your browser settings. For full details, see our Cookie Policy.

7. Your Rights

Under UK GDPR, you have the following rights:

• To access the personal data we hold about you.

• To request correction of inaccurate data.

• To request erasure of your data where appropriate.

• To restrict or object to processing in certain cases.

• To request data portability.

• To withdraw consent for marketing at any time.

To exercise your rights, please contact us at info@thedrycleaningco.uk or call 0161 928 0518.

8. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk | 0303 123 1113

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.